The Role
Intensify is looking for an experienced operations leader to oversee our growth marketing agency’s operations and P&L. This role combines hands-on operational leadership with executive-level responsibilities.
We’re seeking someone who sets high standards, excels at process improvement, and has a proven track record in people management and recruiting.
This is a remote position. If you are in Los Angeles, you’re welcome to come into the office as desired.
This is a unique opportunity to manage the operations of a successful growth marketing agency.
About Us
We’re a fast-growing digital marketing agency (4 full-time team members, 10 contractors) that helps eCommerce and SAAS companies scale through strategy, video creation, and Meta, TikTok, and Google advertising. Our team has a track record of delivering exceptional results – including helping one of our clients grow from $0 to $18M in sales within 5 months. We’re looking for someone who shares our drive to create measurable impact for our clients and can help us scale Intensify.
Key Responsibilities
Operational & P&L Leadership
- Own the agency’s P&L, resource allocation, and profitability analysis
- Design scalable processes for service delivery and team management as we grow from 20 to 40+ clients
- Enhance systems for tracking team utilization and client profitability
- Partner with CEO on strategic planning and financial decisions.
Guide Client Campaign Operations:
- Enhance systems to create high-performing videos for use in Meta ads repeatedly.
- Create frameworks for devising and testing unique offers and landing pages at scale.
- Achieve and maintain client ROAS targets.
Team Development & Management:
- Drive hiring and team structure decisions based on client needs and growth targets
- Mentor and manage our delivery team which is focused on campaign management, creative production, and client communication.
- Develop and refine scalable operational frameworks. Utilize EOS.
- Promote a culture of radical candor, accountability, and high performance.
Streamline Client Journey:
- Design and implement our client experience from initial contact through campaign execution.
- Establish clear communication protocols, reporting structures, and success metrics that align with our clients’ needs.
The Ideal Candidate:
Experience:
- 5+ years of operations leadership experience, ideally in a marketing agency or fast-growing client services company
- Proven track record of building and implementing scalable processes
- Experience managing remote teams and cross-functional projects
- Marketing or advertising industry experience is valuable but not required
Key Attributes:
- Ability to design and implement processes that can scale with rapid growth; strong systems thinker
- Experience in building and developing high-performing teams
- Can translate business goals into actionable operational plans
- Comfortable taking initiative and driving projects forward independently
- Passionate about continuous improvement and learning
Benefits:
- Salary/Bonus: $125,000+
- Health insurance & PTO
- Quarterly education stipend for courses, 1-on-1 coaching, and seminars
- Annual paid-for company retreat
- Direct ability to shape the company’s future
- Work with other smart people
